Help Desk Support

MyDBA offers you a world first! An absolutely FREE Help Desk. You can now get FREE help via email and telephonic support for all your Oracle, SQLServer, MySQL, Linux and VMware problems. MyDBA also offers a subscription and an advanced Help Desk solution should your business require specific SLA's or 24 Hour Support.

Help Desk Support Options:

Free Database Help Desk

FREE support service for telephonic and email assistance.
Business Day support for Help Desk.
Business Day support for On-site call-out available*.
Unique registered User Account with login and password.
Call logging and tracking for each incident.
CRM client tracking and reporting system.

Subscription Database Help Desk

Monthly retainer applies.
FREE support service for telephonic and email assistance.
Business Day support for Help Desk.
Business Day support for On-site call-out available*.
Unique registered User Account with login and password.
Call logging and tracking for each incident.
Service Level Agreement.
Guaranteed response time for On-site, email and telephonic assistance.
Client remote access for fast response and problem resolution.
CRM client tracking and reporting system.

Advanced Help Desk Support

Monthly retainer applies.
Unlimited FREE support service for telephonic and email assistance.
24x7 call-out support with 0861 dedicated support number.
Unique registered User Account with login and password.
Call logging and tracking for each incident.
Service Level Agreement.
Guaranteed response time for On-site*, email and telephonic assistance.
Client remote access for fast response and problem resolution.
CRM client tracking and reporting system.

*Terms and conditions apply

Client Testimonials

"Since contracting MyDBA to provide us with an outsourcing service for the support of our Oracle environment, they have assisted us with the migration of our UAT environment between data centres as well as rebuilding our entire production Oracle RAC environment. MyDBA's service has been excellent and are always willing to go the 'extra' mile."
Amanda de Klerk - IT Lead South Africa, DHL Supply Chain

"Strate appointed MyDBA to provide the Oracle expertise and consulting for the implementation of our new system which has been deployed on a two-node Oracle RAC cluster. MyDBA also implemented a disaster recovery standby database solution as well as an archiving solution. Throughout the implementation we found MyDBA's knowledge, expertise and professionalism to be outstanding. Besides onsite support, MyDBA also implemented a set of monitoring tools enabling MyDBA to remotely monitor and administer our mission critical production and standby databases. Strate has subsequently contracted MyDBA to provide the support and maintenance for our Oracle environment for the next three years. I would not hesitate to recommend MyDBA as a trusted Oracle outsource partner, to any organisation."
Manoj Puri - Head of IT, Strate Ltd

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